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Nothing more unsettling than watching your axles be cut off! |
In the fall, we made the trip down for the install. As we live in our coach, they assured us that we were welcome to stay in it at night, while they completed the 4 day job. We arrived on a Monday morning, and they were there waiting and ready for us. They quickly helped us get settled into the area that they would be doing the work and directed us where we could access power and water. They were extremely kind, helpful and understanding. Naturally we were a little nervous, as this is a big job, but they quickly put our minds at ease and carefully described what they would be doing.
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They spent hours getting our alignment just right. |
We planned day excursions, even a quick trip to the California Redwoods (only about an hour and half drive!) and arrived back in the afternoons to get a thorough briefing on progress from the technicians. After the first day, we felt completely at ease, watching the work proceed exactly as outlined. It's quite sobering to see your rig sitting on jacks with NO WHEELS OR AXLES!
During the 4 day stay, they dedicated themselves to the work, and we watched several other coaches come in and get work done on various suspension and steering related work. All owners we visited with had the same opinion; pleased with the work, and very confident of the skills of the technicians. They really are exceptional.
At the end of the job we paid our invoice, which was exactly as quoted, and embarked on our first haul with our new suspension. We challenged it by driving over the coast range highway and all the way up highway 101, both are notoriously rough in areas, with a lot of bridge expansion joints and other road issues. As a little "test" we put two plastic cups on the kitchen table to see where they ended up upon arrival. Even with some vigorous bouncing, the cups were STILL on the table upon arrival! Simply amazing. Several items that had to be secured before travel, no longer need to be secured, and the confidence and piece of mind of 2,000 pounds of additional weight capacity is priceless.
Then of course there was the inevitable circumstance where somebody jumps in front of you, eliminating your safe following distance... We were filled with happiness at the superior braking of the new Kodiak brakes. Just cannot express how much safer we feel hauling such a heavy rig. It's NIGHT AND DAY.
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SO impressive! |
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Just look at how beautiful it is!! |
At the end of the job we paid our invoice, which was exactly as quoted, and embarked on our first haul with our new suspension. We challenged it by driving over the coast range highway and all the way up highway 101, both are notoriously rough in areas, with a lot of bridge expansion joints and other road issues. As a little "test" we put two plastic cups on the kitchen table to see where they ended up upon arrival. Even with some vigorous bouncing, the cups were STILL on the table upon arrival! Simply amazing. Several items that had to be secured before travel, no longer need to be secured, and the confidence and piece of mind of 2,000 pounds of additional weight capacity is priceless.
Then of course there was the inevitable circumstance where somebody jumps in front of you, eliminating your safe following distance... We were filled with happiness at the superior braking of the new Kodiak brakes. Just cannot express how much safer we feel hauling such a heavy rig. It's NIGHT AND DAY.
We cannot over-recommend Henderson's Line Up. They were professional, skilled and trustworthy. We look forward to contacting them in the future for other upgrades we decide to do. If you need work done in the West, do not hesitate to call them, they really do care and take pride in good work.
Mention the name "Arctic Otter" and receive something special! (It's an inside joke.)
THANK YOU HENDERSON'S LINE UP! Outstanding!
Todd and Theresa Baker
Washington State
*We were not asked to write this review, nor were we compensated in any way, we just wanted to share a job well done.
*We were not asked to write this review, nor were we compensated in any way, we just wanted to share a job well done.
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